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Customer Success Engineer

About the Role

Netskrt is looking for a Customer Success Engineer to support the growing customer base for the Netskrt Extreme edge CDN. The Customer Success Engineering Team is responsible for ensuring Netskrt customers are able to realize the benefits and value that the Netskrt edge CDN offers and works with both content customers and network operator customers.

About Netskrt

Netskrt’s eCDN service consists of three major components: intelligent content collection, staging and distribution; adaptive networking, leveraging connectivity as and when available; and an edge cache that allows users to access the content they want locally, using the apps and subscriptions that they already have.

We are a highly motivated team dedicated to delivering products and services that improve both the consumer experience when accessing internet video at the edges of the internet and the performance of those networks for the network operator. We have developed a set of interrelated technologies targeting businesses that offer high-speed internet access to their customers but which operate within challenging networking environments.

About You

You are somebody who enjoys solving problems and has a customer-centric mindset. You should be passionate not only about learning new technologies but also about running systems and software in the real world. You must enjoy a close-knit team environment of shared responsibility and be a team player and a self-starter.

You have exceptional technical skills and enjoy solving challenging problems. You are a quick learner, adapt easily, and have great interpersonal and communication skills.

Responsibilities

You will support our business and revenue goals by engaging directly with customers in a technical consultancy and advisor role during their Netskrt on-boarding, owning the technical solution for each customer and taking responsibility for the successful turn-up of the eCDN and its use in delivering digital content.  You will act as an ongoing technical point of contact between the customer and other Netskrt functions, including Account Management, SRE, Development, and Product Management teams.

You will work in tandem with our sales and business development team, being introduced to ISP customers during the sales cycle. You will be responsible for the technical relationship with the ISP customer and the ongoing success of their deployed solution. You are expected to have in-depth knowledge of product functional capabilities and technical architecture and possess a good understanding of the sales enablement landscape.

You will be expected to define and document solutions for customer integration with Netskrt services and be able to describe these to the customer’s technical and business stakeholders. The successful candidate will possess an outstanding record of professional experience and will thrive in an environment that demands accountability. You will be a key member of a team that understands the big-picture perspective and instills a customer-first attitude.

Required Qualifications, Skills, Experience:

  • Minimum five (5) years of technical industry experience
  • Deep understanding of internet and networking protocols
  • Experience with caching and CDN (content delivery network) technologies (Amazon, Google, Limelight/Edgio, Akamai, Fastly)
  • Experience in video streaming protocols
  • Analytical mind with excellent problem-solving skills
  • Excellent written and verbal communication skills
  • Excellent time management, communication, decision-making, presentation, and organizational skills

Desired Qualifications:

  • BA/BS degree with a concentration in Computer Science
  • Ability to understand, modify, and create tooling in scripting languages such as JavaScript, Python, Bash, or PowerShell
  • Experience contributing to software repositories using source control tooling such as Git or SVC
  • Experience with advanced networking configurations both server-side and switch/router-side. i.e: bonding, bridging

Salary Range:

$90k-$120k (USD) DOE

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